Our Travel Conditions

Important notes and pre-contractual information

Standard information form

The following terms of cancellation shall be applicable
for all river cruises on this website:

Up to 90 days before departure 15%
Up to 60 days before departure 35%
Up to 30 days before departure 50%
Up to 15 days before departure 80%
From 14 days before departure/No-show 85%

Insolvency protection
pursuant to the Austrian Travel Agency Protection Ordinance (RSV)

Insolvency protection pursuant to the Austrian Travel Agency Protection Ordinance (RSV) for trips organised by KLUG touristik GmbH with Zürich Versicherung AG (Germany), 60252 Frankfurt/Main, warranty number 701.013.726.726. Direct claims of individual travellers are given from the Central Settlement Agent Fa. Cover-Direct, Versicherungsmakler Ges.m.b.H., A-1130 Vienna, Fasangartengasse 14/8, Tel: 0043 1 969 08 40, email: office@cover-direct.com. The liability of the insurer is limited to the payment made for tour packages and is defined with the total sum insured in the event of claim. In case the amount of protection is not in accordance with all claims, the requirements will be fulfilled with an aliquot part. Claims must be made within 8 weeks from the occurrence of damage with the respective handler, otherwise the claims will be lost.

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