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Our Travel Conditions

Important notes and pre-contractual information

Standard information form

The following cancellation fees apply (of the full package travel price):
90 days prior to departure 20%
89 to 60 days prior to departure 35%
59 to 40 days prior to departure 50%
39 to 16 days prior to departure 70%
15 to 0 days prior to departure 90%


Insolvency protection

Insolvency protection in accordance with the Austrian Travel Package Ordinance (PRV) for trips organised by KLUG touristik GmbH at Österreichischen Hotel- und Tourismusbank, A-1010 Vienna, Parkring 12a/8/5. Payoff: TVA-Tourismusversicherungsagentur GmbH, Baumannstrasse 9, A-1030 Vienna, office@tourismusversicherung.at, +43 1 361 90 77 44. Claims must be made with the liquidator within 8 weeks from the commencement of insolvency in accordance with § 1 para. 3 PRV, otherwise the claims will be lost.

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