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Our Travel Conditions

Important notes and pre-contractual information

Standard information form

The following terms of cancellation shall be applicable
for all river cruises on this website:

Up to 90 days before departure 15%
Up to 60 days before departure 35%
Up to 30 days before departure 50%
Up to 15 days before departure 80%
From 14 days before departure/No-show 85%

Insolvency protection

Insolvency protection in accordance with the Austrian Travel Package Ordinance (PRV) for trips organised by KLUG touristik GmbH at Zürich Versicherung AG (Germany), 60252 Frankfurt/Main, warranty number 701.013.726.726. Payoff: Cover- Direct, Versicherungsmakler GmbH., A-1130 Vienna, Fasangartengasse 14/8, Tel. +43 1 969 08 40, Fax + 43 1 969 08 41, email: Claims must be made with the liquidator within 8 weeks from the commencement of insolvency in accordance with § 1 para. 3 PRV, otherwise the claims will be lost.

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