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Our Travel Conditions

Important notes and pre-contractual information

Standard information form

The following terms of cancellation shall be applicable
for all river cruises on this website:

Up to 90 days before departure 15%
Up to 60 days before departure 35%
Up to 30 days before departure 50%
Up to 15 days before departure 80%
From 14 days before departure/No-show 85%


Insolvency protection

Insolvency protection in accordance with the Austrian Travel Package Ordinance (PRV) for trips organised by KLUG touristik GmbH at Zurich Insurance plc Niederlassung für Deutschland, Platz der Einheit 2, 60327 Frankfurt/Main, warranty number 701.013.726.726. Payoff: Cover- Direct, Versicherungsmakler GmbH., A-1130 Vienna, Hietzinger Hauptstrasse 35 DG, Tel. +43 1 969 08 40, Fax + 43 1 969 08 41, email: office@cover-direct.com. Claims must be made with the liquidator within 8 weeks from the commencement of insolvency in accordance with § 1 para. 3 PRV, otherwise the claims will be lost.

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